1. Information we collect
We collect account information, profile settings, native language, target language, conversation level, app display language, voice recordings, text, photos, transcripts, AI feedback, AI comprehension hints, pronunciation guides, saved vocabulary, learning history, reports, blocked user information, push notification tokens, usage limits, and subscription status needed to provide the app.
2. How we use information
We use this information to provide voice conversations, AI feedback, pronunciation and comprehension hints, translations, recommended prompts, learning records, moderation, abuse prevention, customer support, subscription verification, push notifications, service stability, and legal compliance.
3. Voice and AI processing
With the user's permission, mallo may send voice recordings or audio file URLs, transcripts, text messages, prompts, native language, target language, conversation level, and related conversation context to third-party AI providers to generate speech-to-text, pronunciation correction, AI comprehension hints, translations, pronunciation guides, titles, recommendations, and other learning assistance.
The third-party AI providers used by mallo include OpenAI, L.L.C. and Anthropic, PBC. We require third-party service providers to process personal data only as needed to provide the service and to maintain protections equivalent to our privacy and security obligations.
4. Sharing
Voice messages intended for conversation practice may be shown to other learners based on language, level, activity, and moderation checks. We do not sell personal information.
We may also use service providers including Supabase, Firebase Cloud Messaging, Google Play, Apple App Store, and Pexels. We share only the information needed to provide the service.
5. Retention and deletion
Users can request account deletion in the app or through the account deletion page. We delete or anonymize account and learning data unless retention is required for legal, security, fraud prevention, or payment verification reasons.
6. Contact
For privacy questions, contact us at rose100.official@gmail.com.